WARRANTY AND RETURN POLICIES
We are wet-shavers. Our purpose is to make and offer for sale to the wet-shaving community products of the kind and quality we want for ourselves. Our policy in general is to treat others as we would reasonably expect to be treated as buyers of fine shaving products. We hope to receive reciprocal consideration.
We do our best to accurately describe the shaving brushes offered on this website, and we hope the inclusion of front and back photos of each brush will minimize if not eliminate disappointment. If, however, after receipt and prompt inspection you are not satisfied with a brush you purchased here, please contact us immediately by email sent to firstname.lastname@example.org with Return request included in the email’s subject header. We will generally grant timely requests to return undamaged and unused brushes for a refund of the purchase price provided 1) the request is made by the original purchaser, 2) the brush is returned in its original packaging, and 3) we receive the item within 30 days (as evidenced by tracking) of its delivery to the shipping address we were given to use in connection with the purchase. After receipt within 30 days of sale and acceptance following inspection by us of a returned shaving brush in original, unused, and undamaged condition, we will notify you by email and issue a refund of the purchase price only, excluding our shipping costs as well as any cost incurred by you in connection with the return.
The shaving brushes offered for sale on this website contain hand-made and hand-installed, badger-hair knots. All specifications and measurements are approximate, and no two brushes will be the same. We carefully inspect all brushes ourselves before we package and ship them; however, reasonable tolerance must be allowed for minor variances, imperfections, and asymmetries. That said, we warrant the shaving brushes offered for sale on this website to be free from defects in material and workmanship for one year. This warranty extends only to the original purchaser. Brushes evidently subjected to improper handling, care, or use (e.g., dropping, excessive pressure during use, exposure to temperatures above 135F or damaging chemical agents) will be excluded from coverage by this warranty. If a brush you purchased develops a problem you believe should be covered, please contact us promptly by email sent to email@example.com. We will respectfully evaluate your claim and strive to achieve a satisfactory resolution, provided that our obligation will in no event exceed refund of the purchase price and shipping costs you paid.
You will bear responsibility for the proper use and care of any shaving brush you purchase on this site. You must obtain a return authorization by email before returning a brush either prior to its use as provided above or by reason of a claimed defect covered by warranty. It is your responsibility to ensure safe, timely, and tracked or signed-for delivery to us of a returned brush. No refund or credit will be given for a returned brush that is lost or damaged in transit. We will carefully inspect returned brushes, and we reserve the right to deny a request for refund if we conclude the conditions stated above have not been met, in which case we will respond with a respectful explanation and return the brush to you .