Pre-order 2XL 28 mmDark Holler Design Works, LLC
1.) Production starts with turning handles in our shop in Fort Collins, Colorado. The handles are then sent to Cody in Clark, CO, where he hand-finishes and engraves them. After that they go back to Fort Collins for knots, photographs, and order fulfillment. The cycle takes a few weeks minimally. We hope to have these brushes made and ready to ship within about a month from their respective order dates, but we’re not in control of everything that can bear on that happening. If we encounter any significant delay, we’ll communicate promptly with customers holding affected orders.
2.) We’ll make one brush per order (using our judgment with respect to placement of engraving) and won’t offer alternate choices for substitution. Please take this into consideration when selecting a material with high variability in pattern. If you tend to be very picky about that sort of thing, we completely understand, but this pre-order process probably isn’t best suited to you.
3.) Pre-orders will require an advance payment of $40.00, which will not be refundable upon order cancellation.
4.) Pre-ordered brushes will not be returnable for a refund except by reason of a defect in material or workmanship.
5.) All pre-orders submitted pursuant to this process will be subject to availability of knots and handle material. We may have to cancel and refund orders if they accumulate to exceed existing inventory or production capacity. Unfortunately, we haven’t yet worked out a way to automatically discontinue acceptance of orders when one among several limits has been exceeded. We’ll do our best not to disappoint anyone, but this is a trial, and we hope all who choose to participate will be willing to afford us some patience and understanding in the event we encounter obstacles.
6.) The process and, therefore, these instructions and the pre-order form will be subject to change in adaptive response to experience we gain from doing this. So, please review this page if you return to submit one
or more orders.
or more orders.